Modules
Every workflow you need, governed by one control plane.
AHAI ships as ten functional modules, each with explicit boundaries, explicit failure handling, and explicit human-in-the-loop checkpoints.
Control Plane
The supreme governance module. JWT authentication via Amazon Cognito, deny-by-default RBAC, TCPA consent enforcement, immutable audit logging, tenant-scoped policy registry, and the platform-wide AI kill switch.
- ›Per-tenant Cognito User Pools
- ›Role + scope + tenant_id checked on every request
- ›7-year minimum audit retention
- ›30-second AI kill switch propagation
Communication & Messaging
Inbound and outbound communication across SMS, voice, chat, and email. AI intent classification with confidence scoring, automatic Twilio→Bandwidth failover, and TCPA consent gating on every outbound message.
- ›Multi-channel normalization
- ›Confidence-routed AI classification
- ›Emergency keyword P1 escalation
- ›Idempotent outbound dispatch
Intake & Document Processing
Forms, fax, uploads, EHR exports, and scans normalized into a single document artifact and processed via AWS Textract. Confidence-scored, duplicate-detected, and routed to human review when needed.
- ›AWS Textract OCR pipeline
- ›Tenant-configurable confidence thresholds
- ›Checksum-based duplicate detection
- ›Patient identity resolution
Scheduling & Financial
Appointment scheduling via MedPlum FHIR R4, Availity eligibility checks, and PCI SAQ-A tokenized payment links. Includes a multi-step patient registration wizard with i18n and document upload.
- ›EHR-backed scheduling
- ›Real-time eligibility verification
- ›Hosted-checkout payment links (no PAN/CVV)
- ›Multi-language registration wizard
Clinical Engagement & Portal
Secure patient–provider messaging with consent validation, patient portal access to appointments and communications, and refill request workflows that always require provider approval.
- ›Consent-gated secure messaging
- ›Read-only EHR data via MedPlum
- ›Provider-approved refill requests
- ›No autonomous pharmacy routing
Clinical Documentation AI
A 4-stage AI scribe pipeline — pre-visit chart prep, ambient audio capture, draft note generation, and provider approval. Non-SaMD. Every EHR write-back requires a verified human actor.
- ›Pre-visit chart preparation
- ›Consented ambient audio capture
- ›Confidence-scored draft notes
- ›Human-gated EHR write-back
Work Queue
Exclusive lifecycle authority for every actionable item across the platform. A 9-state machine with priority-based SLA timers, escalation chains, and RBAC-gated DLQ replay.
- ›9-state lifecycle machine
- ›P1=2h, P2=4h, P3=24h, P4=72h SLAs
- ›Automatic escalation chains
- ›Immutable closure
Analytics & Dashboards
Read-only operational, management, and executive dashboards derived exclusively from immutable work queue records. Per-actor performance KPIs and automated daily, weekly, and monthly reports.
- ›Operational, management, executive views
- ›PHI de-identified in aggregate
- ›Per-actor performance KPIs
- ›Automated reporting
ClinicFlow
Real-time room board and patient flow visibility for the day of service. Operational layer only — never writes to the EHR, never owns clinical lifecycle.
- ›Live room board
- ›Wait time and delay alerts
- ›Per-staff workload view
- ›Operational notes (not clinical)
Process Mining & Optimization
AI-driven process mining and workflow optimization recommendations. Advisory only — leadership approval is mandatory before any change is implemented.
- ›Process discovery from work queue records
- ›Time-limited A/B experiments
- ›Post-implementation KPI tracking
- ›Director-level approval required